Send A File While On A Remote Assistance Session

During a Remote Assistance session, you can send files from your computer to the remote computer. For example, you may send a file that is needed to fix a problem on the remote computer. This requires action by both parties, the helper who sends the file and the requestor who must accept it and save it.

To send a file when helping someone via Remote Assistance:

1. In the chat dialog box, click Send a File, and then type the file path or click Browse and choose the file that you want to send.

2. Select the file and click Send File.

Start Remote Assistance Session with E-Mail

Remote Assistance via E-Mail

To initiate Remote Assistance via e–mail

1. Click Start, and then click Help and Support to open the Help and Support Services page.

2. Click Invite a friend to connect to your computer with Remote Assistance. This is located under the Ask for assistance heading. The opening page of the Remote Assistance wizard appears.

3. Click Invite someone to help you, and then enter the e–mail address of the support professional. Click Continue. The E–mail an invitation page appears.

4. Enter your name, and then type a message summarizing your problem. Click Continue. Set an expiration time for the session, and specify a password.

5. Click Send Invitation, as shown below.

Start a Remote Assistance Session from Windows Messenger

Presuming you are seeking help from a Texpert and to send a Remote Assistance request via instant messaging.

1. Start Windows Messenger and Sign In.
2. In your list of contacts, select a person to ask for help. You will send an invitation to this person, asking them to start Remote Assistance and provide you with help. He or she must be online.
3. Click Tools, click Ask for Remote Assistance, and choose the e-mail address for a contact.

-or-

(If you are already exchanging messages in the Conversation window, click the Invite button, point to To Start Remote Assistance, and then click the contact you want to invite).

Remote Assistance In Xp

Remote Assistance provides a way for you to get the help you need when you run into problems with your computer. If you're an experienced user, you can even be the one to use Remote Assistance to directly help your friends and family members.

There are three ways to use Remote Assistance:

1. Use Remote Assistance via Instant Messaging
2. Use Remote Assistance via E-Mail
3. Use Remote Assistance via Sending a File

To use Remote Assistance, you will need:

1. Two computers running Microsoft Windows XP Professional or Windows XP Home Edition. The computer receiving assistance and the computer providing assistance must both run Windows XP.
2. Both computers must be connected via a network or the Internet. 
3. Windows Messenger must be installed on both computers.