To initiate Remote Assistance via e–mail
1. Click Start, and then click Help and Support to open the Help and Support Services page.
2. Click Invite a friend to connect to your computer with Remote Assistance. This is located under the Ask for assistance heading. The opening page of the Remote Assistance wizard appears.
3. Click Invite someone to help you, and then enter the e–mail address of the support professional. Click Continue. The E–mail an invitation page appears.
4. Enter your name, and then type a message summarizing your problem. Click Continue. Set an expiration time for the session, and specify a password.
5. Click Send Invitation, as shown below.
