Start Remote Assistance Session by Sending a File

If you use Web-based e-mail such as Gmail or other similar services, you can use Remote Assistance by saving your request as a file and attaching it to an e-mail and send it to the Texpert.

Follow the steps below to invite a texpert to help you via Remote Assistance:

1. Click Start, click Help and Support, and then click Invite a friend to connect to your computer with Remote Assistance. This is located under the Ask for assistance heading.

2. Click Invite someone to help you, and then select Save Invitation as a file.