Cause: Hardware, such as a printer, has to be compatible with Windows XP. You may be able to get an older model printer to work with Windows XP, but you will often need an updated driver.
To get an updated driver: visit the manufacturer's Web site and see if a new driver for the printer model has been developed. If there is a printer driver for Windows 2000 but not for XP, the 2000 driver may work on XP. Download the new driver, and follow the manufacturer's instructions for installation.
Note: Always remember, the driver is the key to good compatibility with virtually all hardware. If Windows XP does not have a good driver for the hardware you are trying to use, you will probably have difficulties.
Click here to install a new driver