Wednesday, July 6, 2011

I can’t install a program

Cause: If you cannot install a program, there are few possible explanations, which are

• You are not logged on with an administrator account.
• The program is not compatible with Windows XP.
• There is something wrong with the program or CD that is preventing installation from completing.


A typical program installs from a CD-ROM. Most CD-ROMs today have an auto-start file, which allows the setup program to begin automatically when you put the CD in the CD drive. This makes life easier on you. However, if this does not happen, you can try using Add/Remove Programs in Control Panel. If this does not work, check the CD-ROM drive with a different CD to make sure the CD-ROM is working. If the setup routine keeps failing and you are sure that you are logged on with an administrator account and that the software is compatible with Windows XP, it is time to call the software manufacturer’s technical support line and get help. The CD may be faulty!




To use Add or Remove Programs, follow these steps:

1. Log on with an administrator account.

2. Click Start--> Control Panel--> Add Remove Programs.

3. In the Add/Remove Programs window, you can see a list of all of the programs currently installed on your computer. Click the Add New Programs button.

4. A window appears that enables you to install the new program from a CD or floppy disk, or you can install a new program from the Windows Update Web site. Click the CD or Floppy button.

5. Another window appears, telling you to insert the CD-ROM or floppy disk and click Next. If your computer resides on a Windows domain, you may also see a From Network option.

6. Windows XP looks at your drives and finds the setup program (which is called setup.exe). A window appears showing you what was found and asking if this is the correct program that you want to install--> Click Finish.

7. At this point, your application’s setup routine will start. You will probably need to answer some setup prompts—refer to the manufacturer’s setup instructions for more
information.

Note: As you can see, the Add/Remove Programs feature really just helps you find the setup.exe program so that a software setup can begin. You can also start any setup.exe file by just double-clicking it instead of using Add/Remove Programs.

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