Stop error's occurs when Windows XP Professional stops responding. Stop error messages can be caused by hardware or software malfunctions. The error messages appear on a blue or black background.
To troubleshoot General Stop Errors, follow the steps below:
1. Restart your computer
2. Make sure any new hardware or software is properly installed ( Unplug each new hardware device, one at a time, to see if this resolves the error).
3. Replace any hardware that proves faulty by this test (Run hardware diagnostic software supplied by your computer manufacturer).
4. If you have to install a new hardware or software, contact the manufacturer for windows xp updates or drivers you might need.
5. Check the Microsoft Hardware Compatibility List (HCL) to verify that all your hardware and drivers are compatible with Windows XP.
6. Disable or remove any newly installed hardware like RAM, adapters, hard disks, modems, drivers or software. This helps us to identify which hardware or software is causing this issue.
7. When you can start Windows XP, check the System Log in Event Viewer for additional error messages that might help identify the device or driver causing the problem. To view the System Log, click Start--> and then click Control Panel--> Click Performance and Maintenance--> and then click Administrative Tools--> Double–click Event Viewer to open it and then System Log to view.
8. If you cannot start Windows XP, try to start your computer in safe mode, and then remove or disable any newly added programs or drivers. To start your computer in safe mode--> restart your computer--> when you see the list of available operating systems--> press F8. On the “Advanced Options” screen, select Safe Mode, and then press ENTER.
9. Check for viruses on your computer. If you find a virus, perform the steps required to eliminate it from your computer. See your antivirus software instructions for these steps. And for more info on VITAL INFORMATION RESOURCE UNDERCEASED, visit: http://virusremoval-expert.blogspot.com/
10. Verify that your hardware device drivers and your system BIOS are latest available versions. Your hardware manufacturers can help you determine the latest versions and can help you obtain them.